Author: Chris Talbert

Media Monitoring: What Is It And Why Do We Do It?

Posted on by Chris Talbert

Monitoring the media is crucial for understanding the impact that your company (or client) has on the public. While there are many PR softwares available to help monitor the media, Designsensory uses Cision to track what the public is saying about our clients.

So what exactly is a media monitoring service?

Media monitoring services have many uses. They provide businesses with media content that is relevant to them.

This resource allows us to browse articles about our clients, find information about media outlets, build media contact lists and more.

What do we monitor?

The term “media” comes in many forms. Print media includes newspapers and magazines; broadcast media refers to television and radio; and digital media includes news sites, blogs and social media.

Powerful monitoring tracks this media coverage. As PR professionals, we want to know when our clients’ names show up! Cision helps us keep track of each news article, post or blog in which they’re mentioned.

We also want to know that we’re distributing news content to the right places. Cision provides access to journalist profiles that include contact information, professional social media accounts, past stories, etc. This helps us to filter between the types of content that each journalist (or outlet) focuses on—so we can avoid sending a press release about the zoo to a court reporter.

Why is this important?

When we use Cision, we can see how our clients are referenced on the aforementioned media platforms. What is the tone? Are the posts and articles positive? Are they negative? What worked and what didn’t? Is it accurate? What should we change to ensure that our client is getting their desired point across? What demographic are our clients reaching? Are we sending our news releases to the right people?

The list goes on and on. It’s important that we at DS are advocating, staying informed and keeping up with the Joneses. So, with that in mind, consider a platform that works for your specific needs, and let us know how we can help! Press on.

To Portugal and Back: October at Designsensory

Posted on by Chris Talbert

It can be tough for our own team to keep tabs on the things each of our co-workers are doing. Each month, we distill our news down into a handful of highlights. Here’s what you (and we) should know about around the Designsensory office.

From Franklin to Lisbon
In some news we’re eager to share, we’re proud to announce a collaboration with TNECD to craft a new, original series that will premiere on PBS and online in the new year. Remastered celebrates Tennessee’s passion for continued craftsmanship and innovation, while evoking a sense of artisanal heritage that only our state can own.

Behind every great brand is a great story. And behind every great story is a person in pursuit of a vision. Remastered highlights Tennessee brands and their global significance through the eyes of key stakeholders and influencers. Each episode focuses on the personal narratives behind these brands and examines the cultural influences that power their passions.

On a recent shoot for the project, we followed sustainable fashion designer Jeff Garner—who resides in Franklin, Tennessee—to Lisbon, Portugal, to document the launch of a new collection. Greeted by the U.S. Embassy, we navigated our way to the Ambassador’s Residence where Jeff Garner released his Atlantico 2017 line to the world. The trip was a true testament to how far Tennessee’s talents reach. We’ll share more details about Remastered as the project unfolds.

Workshopping
Last month, several members of our design team—Lindsay, Matt, Ben, Erik, and Kaleigh—taught an intensive, four-day interactive workshop at the University of Tennessee for seniors in graphic design. Many of our designers were graduates from the program and were excited about the prospect of giving back to their alma mater. You can read more about it here.

Three of the Best
If you get a chance, say congratulations to our winners of the American Advertising Federation Knoxville Big Wigs Awards, an award ceremony where the community votes on the who they feel deserves recognition for their work. Bryan Allen, the managing partner over at our friend’s PopFizz, won Best Photographer. A recent addition to our team, Jessica Johnson, won Best Media Buyer. And Taylor Knight won Best Project Manager (just don’t tell them that she’s an Associate Account Manager now).

Troyer Brothers
One of our recent rebranding projects, Troyer Brothers, also included a complete website redesign. This high-quality potato growing operation based in Florida needed a simple website to showcase its different produce brands and tell the company story. Peel on over to troyerbrothers.com to see the site.


Avid4 Adventure
In line with our other adventure and outdoor education client, Outward Bound, we tackled a kid-oriented day and overnight camp program. In our overhaul of the website, we integrated the client’s course data through an API, linking the front end with pre-existing registration software and parent portal for a seamless and powerful user experience. Avid4 Adventure is also one of our first sites to launch using Sketch for the design. Check out the site at avid4.com, then learn more about why our team is picking up Sketch to design websites.


Osprey Point
This lakefront community and nature reserve needed to connect with potential buyers of its luxury property. By pairing brand and collateral development for the real estate property with a new website and an ongoing marketing campaign, Osprey Point aims to welcome folks to a new home with a little help from Designsensory. Take a tour over at ospreypointtn.com.

Don’t forget to stay in touch! Reach out to your friends here in the office or give us call.


The DS Designers Lead a Senior Workshop

Posted on by Chris Talbert

A few days ago, several members of our design team taught an intensive, four-day interactive workshop at the University of Tennessee for seniors in graphic design. Many of our designers were graduates from the program and were excited about the prospect of giving back to their alma mater.

Senior designer Matt Montgomery worked with professor Deb Shmerler to build the workshop, which was set up to help students prototype websites as a component of their branding class. Centered around designing sites for brands the students had already created, the workshop allowed students to bolster their brands through web design.

Spearheaded by Matt, the students participated in the program’s first-ever Interactive Design Workshop, where they were introduced to the tools and processes we use here at Designsensory every day. They also learned how to use Sketch, a program that our digital design team uses to create website mockups. Designers Ben Maxey and Erik Vass and UX architect Kaleigh Veca added their unique perspectives over the weekend, meeting with students and helping them think through the structure and design of their websites. In a short timespan, students got to set site goals, create information architectures, make wireframes and finally design their sites.

After a long weekend, creative director Lindsay Miller joined in on the students’ final presentations to help give them feedback as they continue to move forward with refining and polishing their sites.

It was a challenging workshop that pushed the students to learn new software, think quickly and bring out their best designs. One student’s comment summed up the weekend well:

“Thank you guys so much for doing this. We all have mentioned this many times to each other over the weekend & we all agree that this was the best workshop experience we’ve had during the program. Both in use of time, content, and enjoyment in our work.”

We were impressed with the work that they were able to create over the workshop, and we look forward to seeing what the next generation of young design talent brings to the table!

Our Sketchy Friend: 4 Ways Sketch Improves the Design Process

Posted on by Chris Talbert

Not too long ago, we used to carry around bulky cameras, video cameras, audio recorders, calculators and photo albums. Now, we’ve got the iPhone, a device that’s adept enough that we can leave all of that gear at home, letting us travel lighter. If we needed to solve the double-integral of a function, we would still have to get the result on a graphing calculator, but for most day-to-day tasks, the iPhone is sufficient. Luckily, the design team has been using a program named Sketch that does the same thing: it streamlines building for web without the extra weight.

So, what is Sketch?

If you’re an Adobe fan, it’s the master pages of InDesign, the artboards of Illustrator and the pixel-perfection of Photoshop. More simply, it’s a program that’s reshaping the digital design community, allowing designers to create, iterate and prototype at breakneck speeds without having to start at square one after every iteration. It takes the high points of the Adobe products and combines them into a web-centric platform—without lugging along some of the more complex features. (And when you do need those, they’ll be right around the corner, embracing you with open arms).

What does it have to offer?

  1. Have your cake and eat it too! Different “pages” mean that you can have different layers of different artboards, so you can keep old versions and still overwrite copies. This allows us to create wireframes, keep them and skin the design, while keeping everything neatly bundled in a single Sketch file.
  2. Never miss a beat with symbols. Say you’re making a footer for every webpage you design—you copy-paste it on every page, and you realize you made a typo. In Photoshop, this could take several minutes to fix every instance of the typo. In Sketch, instead of fixing where it says “Fcaebook” on every footer (and kicking yourself for not proof-reading more carefully), you only fix it once, and it’ll auto-update in every footer since they’re all copies of the same symbol. If that sounds too good to be true, ride alongside us in the Sketch bandwagon.
  3. Take your font for a test-drive. Another key feature is type styles, where you can create categories of type, like a H1 Header, and those H1s can auto-update as well. If you’re trying to find the right font for your site, this is an easy way to test-drive the styles without having to overhaul everything and meticulously change every text box. Again, these change every text box set in the type style—so every P2 can be a size 18, left-aligned Lato, if that floats your boat. If not, keep updating fonts for the entire document in as little as two clicks.
  4. Drag, drop, and design! Moving from wireframes to skinning a design is as simple as replacing images in image masks and updating type styles. There’s no major overhaul, and we can reference wireframes as we move from one step in the process to the next; since the wireframes are also in Sketch, it’s often as simple as re-skinning the wireframes and customizing the look and feel of the site.

Will Sketch be our multi-tool of choice forever? Probably not. The market of competitive products is heating up quickly, and as creatives, our eyes are always on the horizon for the latest and greatest. For now, however, this is our Sketchy best friend, and we look forward to the memories we have yet to make.

Why Video is Your Best Friend in Tourism

Posted on by Chris Talbert

For good reason, tourism is a hustling and bustling industry. It’s the livelihood of any destination—because without it, economically speaking, most would be without the capital necessary to function. It makes sense, then, that everyone, from countries to states to local CVBs, has taken a turn toward more interactive content. A key driver being video development. Here are four reasons why using video for tourism promotion is probably your best friend.

1. The TA-DA Factor.
What is different about your destination? Video is your chance to show off the visual intricacies that are all too often lackluster in a photo or written description. Raging waterfall that cascades 500 feet? Great. Small country store downtown that sells historical memorabilia? Fantastic. Your moment is all about you. Check out one of fourteen videos we produced for the State’s county marketing program. *Glitter bomb*

2. All the “Feels.”
Creating memories is truly what this is about. With thousands of places begging for attention, you want to make something that connects your destination with the emotional sensitivities of the traveller. Beyond the visuals of your destination, what is going to give them an experience they dream about for the rest of their lives? Show them “the happy” in three ways: love, sweat and tears. That means dinner, activities and unforgettable moments.

3. Modern Life.
Unless it’s your thing to look “vintage,” having a video—let me rephrase—having a well-crafted video shows the world that you are going to bring something modern to their traveling experience. I don’t mean modern as in the style. I mean you are in today’s state of mind. Again, people want experiences. They also want free wifi. So, maybe highlight some of those things in the video. We have our own comprehensive video showcasing our tourism clients here. Shameless plug.

4. Conversion, Conversion, Conversion.
Enough about your visitors, am I right? The real reason you want video is for conversions. From a marketing perspective, the chances of a video capturing the attention of your audience is much higher than, say, a static website or online brochure. Now don’t get me wrong, those things are important, but the bigger picture includes ALL of the things. They work together. A great example of integrated methodology would be breaking up your video into vignettes for social. A little snack for your audience.

And there you have it. There are many more reasons to create video as a tourism destination, but I think we’re already convinced. My last piece of advice is, if you’re going for video, do it right. Don’t have your intern shoot the footage on their phone [no shade]. You really do get what you pay for … roll on!

Six Tips for Targeting in Digital Media Campaigns

Posted on by Chris Talbert

When it comes to advertising, it’s all about getting your message in front of the right people at the right time. Thanks to social media, display and search engine marketing platforms, it’s easier than ever to reach your target audience. Before launching a media campaign, take a look at these targeting tips.

Think strategically before tactically.
Before considering any targeting strategies, reflect on who your customers are, what their behavior looks like and where they spend their time. Identify an audience persona by researching your target audience’s interests, lifestyle, demographics and search habits.

Start with the basics.
Select relevant locations and languages before refining your audience. Exclude people that don’t fit into your ad goals. For instance, if you are running a Facebook ad with the goal of brand awareness, exclude people who have already liked your Facebook page.

Be specific, but not too specific.
The more specific you get, the more you reduce the number of potential customers. With this in mind, determine what your campaign goals are and find the right balance. Are you launching an awareness campaign? You would likely benefit from casting a wider net with a more generalized audience. Are you looking for conversions? Consider using a specific, hypertargeting strategy.

Experiment.
Utilize A/B testing on ad copy, landing pages, call-to-actions, targeting techniques and images to gain a better understanding of a campaign’s successes, failures and future optimization opportunities.

Track, track and track some more.
The worst thing you can do for a media campaign is leave it untouched for weeks (or even months) after the initial setup. Careful tracking will not only ensure that your campaign is delivering on pace, but it can also provide insight into your audience’s preferences. Monitor your campaign’s performance as early and as often as possible, and make proper optimizations every step of the way.

Record and analyze historical data.
Historical data is most helpful when it comes to launching a successful media campaign. Throughout a campaign, keep an accurate and detailed report of performance—when it’s time to launch another, you’ll be thankful you did.

Ready to get started? From research and planning to implementation and optimization, Designsensory can help. Contact us today!

Making, Building & Developing

Posted on by Chris Talbert

Becoming “The Maker City”

To round out Designsensory’s 15th anniversary celebrations, we decided as a team that we wanted to reinvest in our community. When we approached the City of Knoxville leadership, we were presented with an opportunity so perfect, so fitting of our team’s ideals and mission, that we knew we had to seize it.

Over the last few months, we’ve been working with the City of Knoxville Mayor’s Maker Council and the Knoxville Entrepreneurship Center to provide an identity for the city’s maker movement—the people who design, craft, build and manufacture goods and products in our community.

“Knoxville is a great place for entrepreneurship and creative risk-taking and a home that has nourished our own growth for many years,” said Designsensory Principal and Creative Director Joseph Nother about the project. “This is a defining moment for Knoxville and important to our collective growth—I’m excited to see how people embrace the mantle of being The Maker City and how they will build on this momentum.”

Our hats are off to the internal team that worked tirelessly to get this logo ready for launch at the Maker City Summit here in Knoxville on September 19, 2017.


Stretching Our Legs

We’re expanding! That’s right, since we moved to our current office in late-2009, we’ve occupied roughly two-thirds of the building. We’re currently in the process of building out the remaining area. With a few months of construction comes additional communal work spaces, new offices, a multimedia studio and more. Expect more updates, as everything should be finalized around the first of the year. Until then, you’ll have to settle for some office demolition.


The Website Round-Up

And last, but not least, we always want to shine a light on our recent web projects to commend our immensely talented tech team:

  • College and University Professional Association for Human Resources (CUPA-HR) needed a website that would be rich with online resources like a comprehensive Knowledge Center. The finished product became a thorough and intuitive experience for its members.
  • A longtime client, The University of Tennessee Medical Center has been working with us on a new website since we first held focus groups back in December 2015. The site, rooted in research and deep-functionalities, is a powerful tool for the medical center and the community.
  • In the same entrepreneurial spirit as our Maker City project, we recently finalized a website for the Tennessee Department of Economic and Community Development (TNECD). To further the support the department provides small-businesses, it brought it’s SmartStart guide, a tool that connects entrepreneurs with relevant state resources, to an interactive platform. Check out the platform or watch the website launch trailer we developed.
  • Continuing our work with Outward Bound School, we developed a website for Colorado Outward Bound School (COBS). With the addition of COBS, we’ve now created seven websites for the regional chapters, alongside the national website for Outward Bound USA. But it doesn’t stop there.
  • In honor of the North Carolina Outward Bound School’s 50th anniversary, we created a sprawling storybook-like website filled with archival photos, video and audio, as well as modern designs, transitions and effects.
  • Smoky Mountain Tourism, another longtime web client, got a refreshment to their visitor-focused website.

Brand Identity: The Badge and Other Favorites

Posted on by Chris Talbert

Logo. Symbol. Emblem. Mark.

Whatever you call it, the logo has given visual life to aristocracy, trade systems, businesses and more for quite a long time. If you look back many moons ago, you’ll find remnants of these well-thought-out “brand” identifiers—think family crest. And oh, how they’ve evolved. The creation of logos, even here at Designsensory, can’t really be nailed down to just one method, but I’ve listed a few “types” of logos below that we may consider when building out visual identities for the modern age.

The Badge

Somewhat of a trend today, the badge is being seen in brands like Starbucks, BMW, Lamborghini, UPS, Harley-Davidson and many others. For good reason. Badges have a bit of a history. They worked for wealthy families in the middle ages, and they certainly work for distinguishing today’s programs for the Boy and Girl Scouts of America. So, what you need to know is that the badge is a great storyteller. It is flexible. It is nimble. Badges work quite well when companies or brands have sub-interests that call for a flex logo system. Even better, badges can, and usually do, have themes: vintage, floral, art-inspired, modern, educational, ornamental, flat, dynamic, etc. Need I say more?

Beyond drawing inspiration from the past, there are also classic and experimental ways to dream up a visual identity for your brand.

The Logotype


In some cases, a brand’s visual identity solves itself in the form of a wordmark. I refrain from the word “only.” It’s not “only” or “just” a wordmark. What most people don’t realize is the intricate font play that designers go through when creating wordmarks—we’re talking customization. The special experimentation with stroke, kerning, weight and size that is required to differentiate a brand through textual support is enormous. This approach is still very much visual and is an art form in and of itself. Think about brands like Coca-Cola, FedEx or Chanel. Disney, Porsche, Ray Ban, Lexus, Pottery Barn—oh, and our new Maker City logo. Check it out here. They’re all classic, memorable and iconic. All the right words that you want associated with your brand.

The Icon

Creativity meets common sense. When I say common sense, I don’t mean obvious. Graphic designers have a way of creating things that should have been obvious from the things that, in actuality, aren’t. That is what I call gaslighting—kidding! The brain of a graphic designer sees abstract pieces in practical applications. But they also see things as they are. Great designers take strategy and tactic to deploy something beautiful. In logo world, sometimes designers take a person, place or thing, whatever is relevant to the desired brand, and turn it into beautiful iconography. Get ready for examples: Apple, Twitter, Penguin Books, John Deer, etc.

What’s special about a logo, or a “brand” in general—I won’t delve into that implication for the sake of my word count—is that it is part of your past, present and (hopefully) future story. For many people, your brand identity will be the only thing they remember about you. Hence, you should never underestimate the power of integrated marketing. Don’t stop at your logo. Get your entire brand built around the novella you’ve written.

Now, go get branded. You know what they say, if you can’t make a good brand yourself, go to Designsensory … okay, fine. I just made that up.

5 Myths About Facebook

Posted on by Chris Talbert

With over two billion active users, Facebook is the largest social media network in existence. Facebook is a powerful tool for growing your business when used correctly. Here, we debunk five commonly believed myths that may be hurting your Facebook marketing efforts.

Myth #1: All you really need to do is fill out your profile.

There’s much more to a credible Facebook Page than just filling out your profile and keeping it updated. While that is all very important, a successful page begins with an engaged audience. Facebook recognizes and rewards responsiveness, interesting content and relevance. The most important rule of Facebook is to use it as a tool for communicating with your followers and fans.

Myth #2: The more your post, the higher your engagement rates will be.

Don’t be one of those pages spamming news feeds multiple times everyday. Posting too frequently will actually lower your engagement rates, cause people to unlike your page or even result in poor reviews. Be selective about what you choose to post, and make sure all of your content is compelling. Quality, not quantity!

Myth #3: SEO doesn’t matter on Facebook.

“Search engine optimization” tends to exclusively refer to Google or other traditional search engines. But with the amount of resources available on Facebook, coupled with the amount of time users are spending on the social network, Facebook’s search function has become an increasingly used feature. Your Facebook Page can be just as important as your website, so optimize it too! Make sure your Page contains keywords, create a relevant URL and write an optimized page description.

Confused about SEO? Check out our guides to on-page and off-page SEO.

Myth #4: Hashtags are just for Twitter.

While Twitter popularized the use of hashtags, Facebookers have hopped on the hashtag train as well. They’re great search features, and using them will help optimize your Facebook posts. But please only use them where it makes sense to do so—crowding your posts with an endless string of hashtags does not make for compelling content. Use hashtags when referring to events or to take part in (relevant) trending topics.

Myth #5: There’s a “right” time to post.

The best time to post differs between industries, page types, audience personas, etc. There is no hard and fast rule that can tell you when you should be publishing content. The best way to figure out when your target market is most active on social media is to experiment. Vary the times that you post, and use Facebook Insights to figure out when users are most engaged.


Need some help building a strong Facebook campaign? Our social media experts can help! Contact us.