Covenant Health
A Health System Connected by Design
Covenant Health, a major healthcare provider in East Tennessee, was facing a serious challenge: they had over 80 different websites, and it was confusing for patients, caregivers, and potential employees. This mess was also using up a lot of their internal resources. That's where Designsensory came in. We partnered with Covenant Health to completely transform their online presence. We streamlined all those websites into one powerful and cohesive website. The result was a simplified experience that empowers patients. This wasn't just an update; it was a total game-changer for how Covenant connects with its community.
PROJECTS
Project
2023
Website Migration, Consolidation and Development
Transforming Complexity into Simplicity
Covenant Health’s fragmented online presence across 80+ websites created user confusion and management inefficiencies. Designsensory unified these into a single platform, streamlining 1,000+ pages with a scalable design system. We built a custom physician and location search tool, improved usability, and consolidated content into one CMS for faster load times and easier management.
The result? A seamless digital experience that elevates patient care and positions Covenant Health as a leader in accessibility. The website was markedly easier to navigate, and locating essential information was greatly simplified.
Visit Website
+42
points to Net Promoter Score (NPS)
+11%
to the site’s System Usability Score (SUS)
+34%
Success rate in finding physician office hours
Best of Show and Gold Addy Winner
2023