Client Communications
Client Communication:
To make client communication easier, Designsensory uses Basecamp, an online project portal that allows clients to post messages and files and to access information posted by our staff. This easy-to-use system allows both clients and staff members to instantly view and share messages, changes, status reports, checklists and more with the click of a mouse.
Account Executive / Client Relations Coordinator
Our client relations coordinator provides one point of contact for all of our clients' needs, eliminating the frustration of trying to remember which staff member to call for which services. In addition to facilitating agency-client communications, our client relations corrdinator helps maintain timelines and meeting schedules and keep track of changes in clients' needs.
Queue Process
We know it's important to you that your work be done in a timely manner. In order to manage the schedules of our many clients in design, web development, and e-commerce, we maintain a queue system for accomplishing client work on a first-come-first served basis. When we receive your go-ahead to begin work on a project, it goes directly into the appropriate work queue in the order received. While there are sometimes emergencies that require our immediate attention, we feel this is the fairest and most organized way to meet every client's needs.
Learn more: client communication | design process | technical development
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Recent Posts
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Posted: 09/03/2010
Inside out & outside in, part one
Fall 2010, for Tennessee Dept. of Tourist Development (TDTD), aptly themed Fall Into Adventure, is an enticing riot of colorful images and myriad pursuits for Tennessee travelers. That Evening Sun, shot in East Tennessee and...
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Posted: 03/17/2010
Into High (Tech) Gear: Launching a New Financial Web-App
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Posted: 03/15/2010
DISH: A Hearty Helping of Design
Today's post comes from our beloved design intern Erin Slattery. A writer by education but now pursuing a design career, Erin elegantly captures her recent experience at the DISH Conference in Nashville. *** Last Thursday, I packed...
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Posted: 02/23/2010
Way to go, Team Designsensory! As you know from my last post, all eight of our submissions received recognition at this year's Addy Awards program. The "unknown" was the color of the awards. Well, at the...
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Posted: 02/20/2010
I am proud to say this blog post title has two meanings. One, we are slowly making headway with all the accumulated junk that made the trip from our old office to the new one....
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Posted: 01/05/2010
Beginning the Year with a Farewell
As we say hello to a new year we find ourselves saying farewell to a friend and colleague. After several years of service, Sara Lewis has decided to pursue an alternate career path and will...